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Posted: July 26, 2017

FAQ Toyota Center


Address

Toyota Center 

1510 Polk 

Houston TX 77002 

Main Phone Number: 713-758-7200 

 

Alcohol Beverage Policy 

No alcohol may be brought into Toyota Center. Alcoholic beverages may be purchased inside the arena. All persons must be age 21 or older and provide legal identification to purchase alcoholic beverages. Alcohol purchases are limited to two (2) beverages per buyer for most events. Management has the right to refuse service at any time. Alcohol sales can be terminated at any time at the discretion of Toyota Center management. Typically, no alcoholic beverages will be sold after: 

 

Rockets- Start of the 4th quarter 

Concerts - Varies per event 

Red & White VIP Restaurant - Last call will be made 45 minutes following the conclusion of the event; restaurant will remain open for another 15 minutes (varies by event) 

DraftKings Fantasy Sports Zone – Last call will be made 45 minutes following the conclusion of the event; bar will remain open for another 15 minutes (varies by event) 

Rockets East & West Club Lounges - Last call will be made 45 minutes following the conclusion of the event; while the club will remain open for another 15 minutes (varies by event) 

 

Bags 

The NBA has enacted a rule prohibiting bags larger than 14” x 14” x 6” from being brought into NBA arenas. 

 

Cameras 

Professional cameras are prohibited at all events in Toyota Center unless accompanied by an appropriate media credential. Cameras containing lenses (not to exceed 4 inches in length) with no flashes may be allowed for some events. Video cameras and audio recorders are prohibited in Toyota Center unless specifically approved. Please check in advance by calling 713-758-7200. 

 

Flash Seats 

Flash Seats is the exclusive electronic ticketing system of the Houston Rockets and Toyota Center. Flash Seats serves as a trusted method of ticket delivery, offering guests convenient options of transferring tickets to another guest, or shopping the marketplace for access to sold-out games and third-party events. To enter the building using Flash Seats, guests simply present a form of electronic ID (credit card, driver’s license, etc.) to the Guest Services Representative to swipe. Guests will receive a seat locator to identify seats. For more information about Flash Seats please call 713-758-7200. 

 

Gates Open 

Rockets games- Weekday Games (Monday - Friday) Door Times will be 1 hour prior to tip off 

Weekend Games (Saturday - Sunday) Door Times will be 1.5 hours prior to tip off 

The Red & White Wine Bistro will be open for Reservations via the Sky Bridge only 1.5 hours prior to tip off for all games. 

All other events- Gates open 60 minutes prior to the event unless otherwise specifically noted 

Please check in advance by calling 713-758-7200. 

 

Parking 

A 2,500 space parking garage is located adjacent to Toyota Center for Suite and Club Seat holders with parking passes for Rockets games. Parking passes can be purchased for concerts through the box office. Approximately 10,000 parking spaces are located within a few blocks, providing easy access to Toyota Center. The Tundra Garage opens for event parking 1.5 hours before each event's scheduled door time. Click here for a downtown parking map.  

 

Prohibited Items 

For safety reasons, patrons may be refused entry if they are in possession of prohibited items including, but not limited to: alcoholic beverages, illegal drugs, food, drinks, glass/plastic/metal containers, video recorders, audio recorders, laptops, fireworks, laser pointers, backpacks, coolers, knives, weapons of any type, baby seats or carriers, unauthorized noise makers, glitter, confetti, streamers, helium balloons, basketballs, beach balls, parcels or packages, inflatables, personal motorized transporters (SkyWalkers), selfie sticks, GoPros, or large bags of any kind.

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